A mutual love-fest

Southbridge Savings Bank wanted a trusted marketing partner. Idea Agency wanted a client who valued brand building and marketing. It’s been a match made in heaven.

Finding the right balance

Rarely do the words love and fun describe a financial institution – this is not the case with Southbridge Savings Bank, a favorite community bank with a big personality. While casual and friendly attitudes are a hallmark of their employees, sometimes the brand suffered from too-casual design and communication. We set out to add professional standards to their look and messaging.

Listen, learn, love

Through departmental brainstorming, numerous interviews, and internal and external research, we saw firsthand the passion that emanates from the core of the bank. Dedication to the customer experience is evident from the C-suite to the call center, to the tellers and back office. It is this commitment that makes Southbridge Savings Bank so special – and what makes their customers so fiercely loyal.

Falling in love with your bank

We brought the tagline “Love Your Bank,” to life with a consistent visual identity that was professional yet whimsical and worked hard to keep the brand messaging simple and clean. This creative approach worked well across a variety of media that ranged from traditional print and TV to in-branch, digital, and social media.

Building true fans

Over the course of our years together, the Southbridge Savings Bank brand continues to grow, thrive and has created solid fans out of their customers. In a recent audience survey, customers’ top reasons for choosing Southbridge Savings Bank included the bank’s strong commitment to community and their friendliness.

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